Return & Refund Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, products must be unused, undamaged, and returned in their original packaging with all included accessories, manuals, labels, and tags. Items showing signs of use, damage caused by customers, or missing original packaging may not qualify for a refund or exchange.

Once your return request is approved, customers must securely package the item and follow the return instructions provided by our support team. After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on banks, payment providers, and financial institutions.

Certain products may not be eligible for return due to hygiene, safety, customization, digital delivery, or other applicable restrictions. Shipping costs associated with returns may not be refundable unless the item received was incorrect, defective, or damaged upon arrival.

Fall Express reserves the right to refuse returns that do not meet the conditions outlined in this policy.